My order status is fulfilled, does that mean it should have been delivered?

• Status 'fulfilled' simply means your order has been packed by our team and it's currently on the way to you. 
• You will receive a shipping confirmation shortly after detailing your tracking information. 
• If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it. 

Can I change my delivery address?

• Once you have placed your order through the website, for your own security we are unable to change the address for. If there is a failed delivery, the courier will leave a calling card so you can rearrange delivery directly with them. 

How about delivery?

• You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information. 

• A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.

• Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.

If you have not received your order in the advertised time, please get in touch with our support team.

How long does it take to receive my order? 

• All orders are processed within 24 hours and deliver time is expected between 3-5 business day. We aim to deliver your products/s as soon as possible. If you have any concerns during delivery time please contact support. 

Do you Ship Internationally?

• Absolutely! We ship worldwide. If you have any additional questions about our shipping please get in touch with support.