Returns Policy

Florence & Casper offers a hassle-free experience with returns.

• Item must be returned within 30 days from the day you've received your order, transit times are not included within this time

• Florence & Casper currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.

• Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you

• Items covered in animal/human hair will not be accepted

• All items are thoroughly inspected before any action is taken

• Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet

• Any items bought in conjunction with a offer (e.g. 2 headbands for £XX) can only be returned to exchange for a like-for-like item, unless all items in included in the offer are returned

• The returned parcel is the customers responsibility up until Florence & Casper has acknowledged that the package has been received into our warehouse.